Refund Policy

1. Commitment to Quality & Hygiene Standards

At Aanav Healthcare, patient safety and the integrity of pharmaceutical formulations are our highest priorities. Because pharmaceutical products are subject to stringent storage condition controls (temperature, light sensitivity, and tamper seals), return and refund procedures must comply with pharmaceutical hygiene regulations under the Drugs & Cosmetics Act.

2. Damaged, Defective, or Incorrect Shipments

If you receive an Aanav Healthcare product directly from an authorized distributor that is:

• Damaged in transit (e.g. broken bottle seal, leaking liquid suspension).
• Received with defective packaging or unreadable batch details.
• Incorrect formulation or dosage strength differing from the confirmed order.

You are entitled to a free replacement or a full refund, provided the discrepancy is reported within 7 calendar days of delivery.

3. Verification Protocol

To initiate an exchange or refund for a damaged or defective direct delivery:

1. Photograph the damaged item showing the outer box, inner container, and the printed batch number / expiry date.
2. Email our Mumbai support team at aanavhealthcare@gmail.com with your invoice number.
3. Our quality assurance team will inspect the batch record within 48 hours and dispatch a fresh replacement or issue an electronic refund.

4. Non-Returnable Items

Under standard cGMP pharmaceutical regulations, medicines that have been opened, tampered with, or stored outside recommended temperature guidelines cannot be restocked or returned for change-of-mind reasons. This policy protects every patient from compromised therapeutic efficacy.

5. Purchases via Partner E-Pharmacies

For formulations purchased through partner platforms (Tata 1mg, Apollo Pharmacy, PharmEasy, Netmeds, or Meesho), returns and refunds are processed directly under the return policies and payment mechanisms of that platform.

6. Support & Resolution Desk