Privacy Policy

1. Scope & Commitment

Aanav Healthcare (“we”, “our”, or “us”), registered at Flat No. D-44, Pancharti CHS LTD, Sector No. 04, Plot No. 442, Kandivali West, Mumbai 400067, Maharashtra, is committed to safeguarding the privacy and confidentiality of patients, medical practitioners, caregivers, and partners who access our digital platforms and formulation catalogs.

This Privacy Policy adheres to India’s Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and applicable clinical data guidelines.

2. Information We Collect

We collect personal information strictly when willingly submitted through our consultation triage, distributor inquiries, or direct contact channels:

• Identity & Contact Details: Full name, telephone/mobile number, email address, and general location (city/state).
• Inquiry Details: Formulation inquiries regarding Livogist, Vitzecal Pro, Aanav-LS, or wholesale distribution requests.
• Technical Telemetry: Anonymized server logs, browser type, and timestamp of visit. We do not track cross-site behavioral advertising profiles.

3. Purpose of Processing & Non-Sale Guarantee

Your information is processed exclusively to:

• Facilitate clinical inquiries and connect patients with verified distributor stockists.
• Coordinate bulk supply agreements with certified pharmacies and healthcare institutions.
• Comply with Indian pharmaceutical statutory reporting obligations where mandated by law.

Absolute Guarantee: Aanav Healthcare does not sell, rent, lease, or monetize personal health data or patient inquiry lists to third-party advertisers or data brokers under any circumstances.

4. Third-Party E-Commerce Platforms

When purchasing Aanav Healthcare formulations through accredited partner platforms (such as Tata 1mg, Apollo Pharmacy, PharmEasy, Netmeds, or Meesho), transactions occur on the respective partner’s secure systems. Their individual privacy policies govern payment processing, prescription uploads, and courier fulfillment.

5. Data Security & Storage

All submitted inquiries are encrypted in transit via Transport Layer Security (TLS 1.3) and stored in secure, enterprise-grade databases protected by least-privilege role-based access control (RBAC). Data is retained only for the duration necessary to satisfy the inquiry or statutory pharmaceutical record-keeping requirements.

6. Your Legal Rights (DPDP Act 2023)

As a data principal, you hold the legal right to request:

• Confirmation and a summary of your personal data processed by us.
• Correction, updating, or completion of inaccurate information.
• Erasure of your personal data, subject to regulatory retention mandates.
• Nomination of an authorized representative in the event of incapacity.

7. Grievance Officer & Contact Information

In accordance with Rule 3(2) of the Information Technology Rules, 2011 and Section 12 of the DPDP Act 2023, you may address inquiries, corrections, or grievances to our designated compliance desk: